Auditor and Installation Support Engineer

Coopers Fire specialises in the design, manufacture, installation, and servicing of cutting-edge and customised Smoke and Fire Curtains for various buildings. Our primary mission is to save lives by providing high-quality and innovative products while promoting effective fire protection solutions.

Every single day, we dedicate ourselves to creating an environment where our colleagues can thrive, work diligently, excel, and have fun in the process. Our core values, which we deeply believe in, are Integrity, Pride and Passion, Teamship, and Pioneering. We genuinely derive joy from witnessing individuals perform at their best and relish their workday experiences. We prioritise the development and support of our colleagues, foster an environment that encourages and values diverse opinions, challenge conventional norms, and consistently collaborate to lead the market through innovative approaches, all in the pursuit of safeguarding lives.

The role of UK Auditor / Install Support Engineer will be responsible for the auditing of UK installations – both complete and in progress installations. They will also be responsible for attending client issues, install issues and supporting the UK Installation Lead. They will work closely with a team of installers and coordinate with other departments to ensure successful project completion.

DUTIES AND RESPONSIBILITIES

Troubleshooting

• Support UK Install teams vis phone/video
• Site based diagnosing and resolving technical issues that may arise during installation

Customer Service

• Interacting with customers or clients to address their concerns, answer questions
• and provide technical support

Documentation

• Maintaining detailed records of installation processes, configurations, and support activities

Communication

• Address client concerns and ensure high levels of customer satisfaction
• Maintain high levels of communication internally & externally

Health and Safety Compliance

• Ensure that all installation activities comply with safety regulations
• Implement safety protocols and provide training to installation teams

Training

• To assist/provide training to Installers

Auditing

• Inspect installations to ensure they meet quality and safety standards
• Support resolving any issues or deficiencies in the installation process
• Support the Implementation of best practices to improve installation efficiency and quality

SKILLS AND EXPERIENCE

Essential:

• Construction Sector Experience
• Ability to read drawings and interpret technical requirements
• Excellent customer service & communication skills
• CSCS Card
• SSSTS/SMSTS qualified

Desirable:

• Manufacturing knowledge
• Fire related products for the construction industry
• Managing subcontractors

BENEFITS

• Competitive salary – available upon request
• Free hot drinks
• Ample free onsite parking
• Early finish and dress-down Fridays
• Above statutory Holiday allowance plus able to buy additional holiday
• Company social events
• Employee Assistance Programme
• Eyecare vouchers
• Cycle to work scheme
• Friendly and supportive environment
• Holistic approach to work
• Working for a company who cares about you as an individual and not just a cog in the machine
• Access to a Discounted Shopping Platform