Export Projects Co-Ordinator

Job description

Coopers Fire specialises in the design, manufacture, installation, and servicing of cutting-edge and customised Smoke and Fire Curtains for various buildings. Our primary mission is to save lives by providing high-quality and innovative products while promoting effective fire protection solutions.

Every single day, we dedicate ourselves to creating an environment where our colleagues can thrive, work diligently, excel, and have fun in the process. Our core values, which we deeply believe in, are Integrity, Pride and Passion, Teamship, and Pioneering. We genuinely derive joy from witnessing individuals perform at their best and relish their workday experiences. We prioritise the development and support of our colleagues, foster an environment that encourages and values diverse opinions, challenge conventional norms, and consistently collaborate to lead the market through innovative approaches, all in the pursuit of safeguarding lives.

We are looking for an Export Projects Co-Ordinator who will deliver customer satisfaction to export customers from receipt to fulfilment of their order and any after-sales support, such as quality and/or warranty-related issues. The fulfilment of these orders and requests must be in a timely, accurate and cost-effective manner.

DUTIES AND RESPONSIBILITIES

The Export Projects Co-Ordinator will be responsible for:

• Developing relationships with customers/distributors to facilitate a better understanding of their requirements, assist with any problem resolution and realise any opportunities

• Translating the customers’ requirements into a clear set of internal requirements or actions that can then follow through in an expedient manner whilst minimising any chance of error e.g. generating allocations for production to work to

• Keeping the Export Sales Managers and Production Manager informed of any significant events or potential issues/opportunities

• Identifying wherever a customer requirement is unlikely to be met and taking action to try and recover the shortfall/delay, escalating the matter within the business and if necessary communicating back to the customer

• Liaising with customers to keep them informed of matters relating to their orders and deliveries, with for example letters of credit, issuing of export documents, expected dispatch dates, packaging requirements and pick-up arrangements

• Working with the Commercial Department/Credit Control before production or dispatch of the products to ensure that the credit arrangements are adhered to e.g. payment on order, payment before works start, no dispatch without the credit controller’s approval

• Following defined CRM processes and keeping CRM updated

• Progressing any warranty and product returns by following the company procedures

• Ensuring that the customer is always made aware of the delivery promise dates.

• Organising customer deliveries, packing and freight when required and highlighting any costs over the original estimated cost that were not included in the quotation

• Generating relevant commercial export shipping documents

• Obtaining evidence of export and associated documents to satisfy HM Customs and VAT audit requirements

• Dealing with customer complaints in an efficient timely manner

•  Deputise for the Export Projects Manager in their absence

SKILLS AND EXPERIENCE

Essential:

It is essential that the Export Projects Co-Ordinator has good customer service and communication skills. Other essential qualities include:

• Good attention to detail

• IT literate

• Tenacious, practical and technically minded

• Team player

• Understanding and empathy with other national practices and cultures

• High energy

• Able to take pressure

• Credible and influential

• Technically-Oriented

Desirable:

• Problem Solving and Decision Making

• Worked in a Project Management environment

• Academic and Vocational Training

• Knowledge in Microsoft Office suite

• Customer service experience

• Experience in a manufacturing environment

• Experience in a technical environment

BENEFITS

• Competitive salary – available upon request

• Free hot drinks

• Ample free onsite parking

• Early finish and dress-down Fridays

• Above statutory Holiday allowance plus able to buy additional holiday

• Company social events

• Employee Assistance Programme

• Eyecare vouchers

• Cycle to work scheme

• Friendly and supportive environment

• Holistic approach to work

• Working for a company who cares about you as an individual and not just a cog in the machine

• Access to a Discounted Shopping Platform