Projects Support Administrator

Coopers Fire specialises in the design, manufacture, installation, and servicing of cutting-edge and customised Smoke and Fire Curtains for various buildings. Our primary mission is to save lives by providing high-quality and innovative products while promoting effective fire protection solutions.

Every single day, we dedicate ourselves to creating an environment where our colleagues can thrive, work diligently, excel, and have fun in the process. Our core values, which we deeply believe in, are Integrity, Pride and Passion, Teamship, and Pioneering. We genuinely derive joy from witnessing individuals perform at their best and relish their workday experiences. We prioritise the development and support of our colleagues, foster an environment that encourages and values diverse opinions, challenge conventional norms, and consistently collaborate to lead the market through innovative approaches, all in the pursuit of safeguarding lives.

We are looking for a Project Support Administrator to work alongside our Project Management team and assist them with administering each project's life cycle.

DUTIES AND RESPONSIBILITIES

• Work with the Project Managers to ensure projects run smoothly •

• Provide information to the Production team to enable them to manufacture and order the required equipment to fulfil the project requirements within the agreed timescales and budgets

• Liaising with Project Managers and customers on lead times

• Work with the Project Manager and Installation Manager to ensure faulty products are returned and tracked in line with the RAN process.

• Book deliveries and amend if necessary in line with changing installation/production dates

• Support Project Managers with urgent issues/failures – raise allocations and arrange deliveries

• Prepare the necessary site-specific risk assessments and method statements. Obtain the required approval of the client or other relevant parties

• Capture all the relevant Variation Orders to ensure cost recovery and maximise profitability – chase the customer for confirmations

• To assist our customers with queries

• Using client portals as required

SKILLS AND EXPERIENCE

Essential:

• Knowledge of Project lifecycles

• Ability to read drawings and interpret technical requirements

• Excellent customer service and communication skills

Desirable:

• Manufacturing knowledge

• Fire related products for the construction industry

Attributes

1. Good communicator

2. Customer focus approach

3. Good organisational skills and attention to detail.

4. Able to work under pressure

5. IT literate

6. Technically minded

7. Passion and pride in the work carried out and

BENEFITS

• Competitive salary – available upon request

• Free hot drinks

• Ample free onsite parking

• Early finish and dress-down Fridays

• Above statutory Holiday allowance plus able to buy additional holiday

• Company social events

• Employee Assistance Programme

• Eyecare vouchers

• Cycle to work scheme

• Friendly and supportive environment

• Holistic approach to work

• Working for a company that cares about you as an individual and not just a cog in the machine

• Access to a Discounted Shopping Platform