Service Administrator

Coopers Fire specialises in the design, manufacture, installation, and servicing of cutting-edge and customised Smoke and Fire Curtains for various buildings. Our primary mission is to save lives by providing high-quality and innovative products while promoting effective fire protection solutions.

Every single day, we dedicate ourselves to creating an environment where our colleagues can thrive, work diligently, excel, and have fun in the process. Our core values, which we deeply believe in, are Integrity, Pride and Passion, Teamship, and Pioneering. We genuinely derive joy from witnessing individuals perform at their best and relish their workday experiences. We prioritise the development and support of our colleagues, foster an environment that encourages and values diverse opinions, challenge conventional norms, and consistently collaborate to lead the market through innovative approaches, all in the pursuit of safeguarding lives.

We are looking for a Service Administrator to work within our Service Team supporting our Customers, Engineers and fellow administration team members from order placement to completion.

DUTIES AND RESPONSIBILITIES

• Support the team with customer requests: documentation, permits, portal updates etc

• Respond to customer enquiries from contract and non-contract customers

• Raise and manage callouts – liaise with engineer and customer

• Communicate and update clients with progress on service jobs

• Ensure maintenance visits are scheduled and agreed with customers

• Chase proforma payments and outstanding quotes

• Ensure system records are kept up to date (contact names etc).

• Answer incoming calls and the door phone

• Checking and processing engineer timesheets

• Checking and processing engineer expenses

• Booking hotels

• Updating customer portals

SKILLS AND EXPERIENCE

Essential:

• Knowledge of Microsoft Office software

• Good customer service & communication skills

• Good communicator

• Customer focus approach

• Good organisational skills and attention to detail

• Able to work under pressure

• Work to tight deadlines

• IT literate

• Passion and pride in the work carried out and areas of responsibility

• Self-motivated, confident and resourceful

BENEFITS

• Competitive salary – available upon request

• Ample free onsite parking

• Early finish and dress-down Fridays

• Above statutory Holiday allowance plus able to buy additional holiday

• Company social events

• Employee Assistance Programme

• Eyecare vouchers

• Cycle to work scheme

• Working for a company who cares about you as an individual and not just a cog in the machine